My order arrived in 3 separate packages over more than a week. Could have been packaged in one box, not heavy. Tracking information was very limited.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order arrived in three separate deliveries over more than a week and that the tracking information was limited. We understand how frustrating this can be, particularly when smaller items could appear to have been packaged and shipped together.
We appreciate your comments regarding both the delivery experience and order communication, and your feedback has been shared with the relevant teams for review.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order arrived in three separate deliveries over more than a week and that the tracking information was limited. We understand how frustrating this can be, particularly when smaller items could appear to have been packaged and shipped together. We appreciate your comments regarding both the delivery experience and order communication, and your feedback has been shared with the relevant teams for review.