Ordered 3 blinds and took over 2 months to be delivered
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry that your order took longer to arrive than expected.
During the summer period, we experienced exceptionally high demand, which unfortunately led to longer delivery times for some orders. We understand that waiting over two months for your blinds would have been frustrating, and we sincerely apologise for the inconvenience caused.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry that your order took longer to arrive than expected. During the summer period, we experienced exceptionally high demand, which unfortunately led to longer delivery times for some orders. We understand that waiting over two months for your blinds would have been frustrating, and we sincerely apologise for the inconvenience caused.