I am so frustrated!! I have tried and tried to speak to someone about the problems I’m experiencing with the app and climate control thing. I waited for nearly 20 mins before the phone went dead yesterday! I would certainly not recommend your customer service!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry to hear about the frustration you experienced while trying to contact us regarding the issues with your app and climate control system.
Having reviewed your case, we can confirm that our customer service team arranged for a replacement product to be sent to address the issue.
We sincerely apologise for the difficulties you encountered when attempting to reach us and appreciate you bringing your concerns to our attention. Your feedback is important to us as we continue to improve our customer service experience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry to hear about the frustration you experienced while trying to contact us regarding the issues with your app and climate control system. Having reviewed your case, we can confirm that our customer service team arranged for a replacement product to be sent to address the issue. We sincerely apologise for the difficulties you encountered when attempting to reach us and appreciate you bringing your concerns to our attention. Your feedback is important to us as we continue to improve our customer service experience.