I ordered my blind nearly 1 month ago & I still haven’t received it !!!!!
Comment by veluxblindsdirect.co.uk:
We sincerely apologise for the delay with your order. We were advised that the goods had unfortunately been damaged in transit, so a replacement was organised.
We can confirm that the replacement has now been dispatched and is expected to be delivered by 20th August at the latest.
We’re sorry for the inconvenience and frustration this delay has caused, and we appreciate your patience and understanding.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
We sincerely apologise for the delay with your order. We were advised that the goods had unfortunately been damaged in transit, so a replacement was organised. We can confirm that the replacement has now been dispatched and is expected to be delivered by 20th August at the latest. We’re sorry for the inconvenience and frustration this delay has caused, and we appreciate your patience and understanding.