liked the product
bought 2 more
good that no postage cost improved the look of a Velux window over 20 years old
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you are pleased with the product and that you chose to purchase additional blinds.
It's especially rewarding to know that the blinds helped enhance the appearance of your Velux window, even after more than 20 years. We're also glad that our free delivery offering added to your positive experience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you are pleased with the product and that you chose to purchase additional blinds. It's especially rewarding to know that the blinds helped enhance the appearance of your Velux window, even after more than 20 years. We're also glad that our free delivery offering added to your positive experience.