We received NO installation instructions at all, and no customer support response
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that you did not receive installation instructions with your order and that you felt unsupported when seeking assistance.
To help you get your product installed as quickly as possible, a PDF installation guide and a video tutorial have been sent to your email.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that you did not receive installation instructions with your order and that you felt unsupported when seeking assistance. To help you get your product installed as quickly as possible, a PDF installation guide and a video tutorial have been sent to your email.