Thank you for your feedback. We're sorry to hear that the blind is not operating as smoothly as you expected.
We understand that smooth and effortless operation is an important part of enjoying your VELUX blind, so it's disappointing to learn that this has not been your experience. If the issue persists, we would encourage you to contact our customer service team, who will be happy to review the situation and provide assistance.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the blind is not operating as smoothly as you expected. We understand that smooth and effortless operation is an important part of enjoying your VELUX blind, so it's disappointing to learn that this has not been your experience. If the issue persists, we would encourage you to contact our customer service team, who will be happy to review the situation and provide assistance.