We live in a street called Rivar Place in Cambridge. It shares a postcode with a street called Sleaford Street. Your website WOULD NOT LET ME give you the correct address. It would only register Sleaford Street in its dropdown set of addresses. Then EVRI, although I contacetd them three times and they assured me their courier would deliver to our correct street, failed to do this, and still delivered it to the wrong address. Lucky I have a nice neighbour. it's the only reason your blind arrived safely with us.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the difficulties you experienced with both the address selection on our website and the delivery of your order. While we’re relieved that your blind ultimately reached you safely thanks to the kindness of your neighbour, this is clearly not the standard of service we aim to provide. Your comments regarding both the website address lookup and the delivery experience are extremely valuable and will be shared with the relevant teams for review. Thank you for bringing this to our attention, and we apologise for the inconvenience caused.