Happy to receive gateway product, thought I’d be able to operate solar blinds from phone. Have found it impossible to install or use and no supporting information. Just the same ‘it might take a while’ message. Even connecting the blinds to the same remote is extremely difficult why are the instruct so poor? Expected better
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to learn that the setup and operation process has been frustrating. We're also sorry to hear that you found the instructions unclear, both for setting up the gateway and for connecting multiple blinds to the same remote control. If you have not already done so, we would encourage you to contact our customer service team, who will be happy to assist with the setup process and help troubleshoot any connection issues. Your feedback has also been shared with the relevant teams for review as we continue to improve our products and support materials.