Arrived with tiny hole in the middle of the blind that lets in light, only small but shouldn’t leave QC like that
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your blind arrived with a small hole that allows light through. While the defect may be minor, we understand that it is not the quality you expected.
We appreciate you bringing this to our attention and apologise for the disappointment caused. If you require further assistance, please don't hesitate to contact our customer service team, who will be happy to help.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your blind arrived with a small hole that allows light through. While the defect may be minor, we understand that it is not the quality you expected. We appreciate you bringing this to our attention and apologise for the disappointment caused. If you require further assistance, please don't hesitate to contact our customer service team, who will be happy to help.