Two deliveries now, I could have walked to your distribution centre picked the blonds up and walked home quicker
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your deliveries did not arrive as quickly as expected and understand your disappointment with the time taken to receive your order.
We sincerely apologise for any inconvenience caused by the delays.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your deliveries did not arrive as quickly as expected and understand your disappointment with the time taken to receive your order. We sincerely apologise for any inconvenience caused by the delays.