Still haven’t received our item, it was delivered to goodness knows where, have had no communication.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are very sorry to hear that you have not received your item.
Our customer service team has attempted to contact you regarding this matter but has so far been unable to reach you. We are currently investigating the delivery location with the carrier to determine what has happened to your order. If the item cannot be recovered, a replacement order will be arranged as quickly as possible.
We sincerely apologize for the inconvenience caused and appreciate your patience while this investigation is ongoing. Please contact our customer service team at your earliest convenience so we can resolve this matter for you.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are very sorry to hear that you have not received your item. Our customer service team has attempted to contact you regarding this matter but has so far been unable to reach you. We are currently investigating the delivery location with the carrier to determine what has happened to your order. If the item cannot be recovered, a replacement order will be arranged as quickly as possible. We sincerely apologize for the inconvenience caused and appreciate your patience while this investigation is ongoing. Please contact our customer service team at your earliest convenience so we can resolve this matter for you.