Mesh and insulation tape different lengths.
Sales person said it would be enough for 3 windows. Not enough mesh for 3 windows and spare insulation tape !!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the mesh and insulation tape supplied did not match your expectations and that there was not enough mesh to complete all three windows as advised.
We understand how frustrating this can be, especially when planning an installation for multiple windows. Your comment regarding the difference in lengths between the mesh and insulation tape has been noted and will be shared with the relevant teams for review.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the mesh and insulation tape supplied did not match your expectations and that there was not enough mesh to complete all three windows as advised. We understand how frustrating this can be, especially when planning an installation for multiple windows. Your comment regarding the difference in lengths between the mesh and insulation tape has been noted and will be shared with the relevant teams for review.