We keep receiving emails giving delivery dates but the parts have obviously not sent out as they were ordered over a month ago
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand how frustrating it can be to receive delivery notifications without clear visibility of your order's progress.
After reviewing your case with our customer service team, we can confirm that your order was delivered on 23/09/2026. We appreciate your patience during the process and are sorry for any confusion caused by the delivery communications you received.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand how frustrating it can be to receive delivery notifications without clear visibility of your order's progress. After reviewing your case with our customer service team, we can confirm that your order was delivered on 23/09/2026. We appreciate your patience during the process and are sorry for any confusion caused by the delivery communications you received.