They haven't delivered it yet, apparently tried twice and now its been returned to sender!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the confusion regarding your delivery experience.
After reviewing your case with our customer service team, we understand that we have since been in contact with you and that the blinds have now been successfully delivered.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the confusion regarding your delivery experience. After reviewing your case with our customer service team, we understand that we have since been in contact with you and that the blinds have now been successfully delivered.