Package was delivered to the wrong house and had to walk around the estate to track it down. Fortunately it was found and taken in.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your delivery was not left at the correct address and understand how inconvenient it must have been to locate the parcel yourself.
We apologise for any inconvenience caused and will ensure your comments are shared with the relevant delivery partners for review. We’re pleased to hear that the parcel was ultimately found and safely received.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your delivery was not left at the correct address and understand how inconvenient it must have been to locate the parcel yourself. We apologise for any inconvenience caused and will ensure your comments are shared with the relevant delivery partners for review. We’re pleased to hear that the parcel was ultimately found and safely received.