Thank you for your feedback. We're sorry to hear that your delivery took longer than expected and that you did not receive sufficient updates throughout the process. We understand how important clear communication and tracking information are when waiting for an order to arrive.
Your comments have been shared with the relevant team for review as we continue to improve our delivery communications and overall customer experience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your delivery took longer than expected and that you did not receive sufficient updates throughout the process. We understand how important clear communication and tracking information are when waiting for an order to arrive. Your comments have been shared with the relevant team for review as we continue to improve our delivery communications and overall customer experience.