Money taken, order allegedly delivered but nowhere to be seen and customer service do not respond within time framework (72hrs) communicated via auto reply. Really poor and I will not recommend.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about the issues you experienced with your order and the delay in receiving a response from our customer service team.
We understand how disappointing this situation must have been and sincerely apologise for any inconvenience caused. Since your review, our customer service team has been in contact with you and a refund has been processed to resolve the matter.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about the issues you experienced with your order and the delay in receiving a response from our customer service team. We understand how disappointing this situation must have been and sincerely apologise for any inconvenience caused. Since your review, our customer service team has been in contact with you and a refund has been processed to resolve the matter.