The blind has a pin hole and was a little grubby when it arrived
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your blind arrived with a pinhole and was not in the condition you expected.
We understand your disappointment, as our products should arrive in perfect condition. We appreciate you bringing this to our attention and apologise for the inconvenience caused. Should you require any assistance, please don't hesitate to contact our customer service team, who will be happy to help.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your blind arrived with a pinhole and was not in the condition you expected. We understand your disappointment, as our products should arrive in perfect condition. We appreciate you bringing this to our attention and apologise for the inconvenience caused. Should you require any assistance, please don't hesitate to contact our customer service team, who will be happy to help.