Signed for delivery or some delivered where proof is required should be used. These are not cheap items; so leaveing them outside for anyone to steal is not good!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about your concerns regarding the delivery of your order.
We understand that VELUX products are a significant investment, and it can be worrying when a parcel is left unattended. We appreciate your comments regarding proof of delivery and signed-for services, as secure delivery is important to us and to our customers.
Your feedback will be shared with the relevant teams and delivery partners for review. If you believe your delivery was not handled appropriately or if you have any remaining concerns, please contact our customer service team, who will be happy to assist further.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about your concerns regarding the delivery of your order. We understand that VELUX products are a significant investment, and it can be worrying when a parcel is left unattended. We appreciate your comments regarding proof of delivery and signed-for services, as secure delivery is important to us and to our customers. Your feedback will be shared with the relevant teams and delivery partners for review. If you believe your delivery was not handled appropriately or if you have any remaining concerns, please contact our customer service team, who will be happy to assist further.