Blind doesn’t rolls back as it should do, it comes out from side guides. Plastic clips on the edges that keep blind within the guides should be closer together. On the replaced Velux blind plastic bits are 10 cm apart, on the newly fitted blind these clips are 22 cm apart, that make the blind to come off the side guides. I am sure I am not the only customer experiencing that issue. I would like to send pictures showing the fault in the design if necessary
Comment by veluxblindsdirect.co.uk:
Thank you for your detailed feedback. We're sorry to hear that the blind is not performing as expected and that it is coming out of the side guides during operation. We would encourage you to contact our customer service team and share the photos you have mentioned, as they will help us better understand the situation and investigate whether there may be an issue with the product or its installation.