misled by website to order wrong type of blind. 2 blinds ordered, one delivered - second arrived 2 days later. forced to employ fitters as result of ordering wrong type, fitters came twice because of poor delivery. wife and I both in our 80s and could do without the stress. the blinds are ok now they have been fitted. if they had clicked into place as advertised all would have been well but they did not and we are fed up. I should say however that everyone to whom I spoke on the telephone was courteous,patient and helpful so far as they were able.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your experience. We're sorry to hear that the ordering and delivery process caused frustration and stress, particularly as the website led you to purchase an unsuitable blind and the delivery of your order was split across multiple days. That said, we're pleased to hear that the blinds are now fitted and performing satisfactorily, and we especially appreciate your kind comments about our customer service team. Your feedback regarding product selection guidance on our website and the installation experience will be shared with the relevant teams for review.