Initial communications regarding the delivery delay were inadequate, and the subsequent customer service and actual delivery was poor. The first communication advising that the order was delayed came the day before the approx. delivery date on our order. You did not communicate a revised delivery date for another month, with the delivery proposed for 2 or 3 days after this communication. We were not in the country for the revised delivery date, so we immediately requested a delay to allow our return to receive the goods. No response. The order comprising four very large and heavy boxes was deposited on our doorstep and public path (we have no front garden). Fortunately, a neighbour saw them and was able to take them in for us. Given the value of the order, we have no evidence that the was signed for. I wrote to Velux Customer Service over a month ago regarding these issues, but have not yet received a response.
