I ended up buying the 2 mounting brackets that I did not need because the illustration on the website did not look like the ones already on the window frame. It could have been made clearer that I did not need to buy those
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the information on our website was not clear enough and led you to purchase mounting brackets that were ultimately not required.
Your comments regarding the clarity of the images and compatibility guidance are valuable, and we will share them with the relevant teams for review.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the information on our website was not clear enough and led you to purchase mounting brackets that were ultimately not required. Your comments regarding the clarity of the images and compatibility guidance are valuable, and we will share them with the relevant teams for review.