We haven’t received iether of the products we ordered …….!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the concerns regarding the delivery of your order.
Our customer service team has attempted to contact you to discuss your enquiry but has unfortunately been unable to reach you. Upon reviewing the delivery information, the tracking shows that your order was delivered on 28/09/2026.
If you have not been able to locate the products or require any further assistance, please contact our customer service team on 01592 778 225, and they will be happy to investigate this further and support you in resolving the matter.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the concerns regarding the delivery of your order. Our customer service team has attempted to contact you to discuss your enquiry but has unfortunately been unable to reach you. Upon reviewing the delivery information, the tracking shows that your order was delivered on 28/09/2026. If you have not been able to locate the products or require any further assistance, please contact our customer service team on 01592 778 225, and they will be happy to investigate this further and support you in resolving the matter.