The delivery was so late I missed my window to have the blinds installed. Now by the time I get them installed it will a. Be autumn or winter2. If they are broken etc it will be very hard to get a replacement because of the delay between ordering, delivery and fitting.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delay with your delivery meant you missed the opportunity to have your blinds installed at the planned time. We understand how frustrating this must be, particularly when the purpose of the blinds was to provide benefit during the warmer months.
We also appreciate your concerns about not being able to check the product until much later and the potential impact this could have should any issues be identified after installation.
If you do encounter any issues once the blinds are installed, please don't hesitate to contact our customer service team, who will be happy to assist and discuss the available options.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delay with your delivery meant you missed the opportunity to have your blinds installed at the planned time. We understand how frustrating this must be, particularly when the purpose of the blinds was to provide benefit during the warmer months. We also appreciate your concerns about not being able to check the product until much later and the potential impact this could have should any issues be identified after installation. If you do encounter any issues once the blinds are installed, please don't hesitate to contact our customer service team, who will be happy to assist and discuss the available options.