Thank you for your feedback. We're delighted to hear that everything went smoothly and that you found the instructions clear and the blind easy to fit. It's great to know that you were happy with the overall experience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that everything went smoothly and that you found the instructions clear and the blind easy to fit. It's great to know that you were happy with the overall experience.