Thank you for your feedback. We're delighted to hear that you are pleased with the quality of the blinds.
We also appreciate your comments regarding the price. We understand that cost is an important consideration when making a purchase, and we strive to deliver products that offer lasting quality, performance, and value.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you are pleased with the quality of the blinds. We also appreciate your comments regarding the price. We understand that cost is an important consideration when making a purchase, and we strive to deliver products that offer lasting quality, performance, and value.