I ordered hinges that in the end i did not need. The information regarding these items was wholly inadequate.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the information provided for the hinges was not clear enough and that you ended up ordering parts you did not need.
Your comments regarding the product information will be shared with the relevant team, as we are always looking for ways to make it easier for customers to identify the correct parts for their needs.
If the hinges are no longer required, we would encourage you to contact our customer service team, who will be happy to advise on the return options available to you.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the information provided for the hinges was not clear enough and that you ended up ordering parts you did not need. Your comments regarding the product information will be shared with the relevant team, as we are always looking for ways to make it easier for customers to identify the correct parts for their needs. If the hinges are no longer required, we would encourage you to contact our customer service team, who will be happy to advise on the return options available to you.