Long delivery time. Over 2 weeks.
Then I tried to delay my delivery by a day as I was away, but that request was ignored.
Then the item was left out in the open instead of the undercover option only 2 metres away, & rain was forecast!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that the delivery took longer than expected and that your request to delay the delivery was not followed.
We also understand your concern about the parcel being left exposed rather than in the sheltered location available nearby. We apologize for the inconvenience caused and appreciate you taking the time to share your experience. Your feedback will be shared with the relevant teams.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that the delivery took longer than expected and that your request to delay the delivery was not followed. We also understand your concern about the parcel being left exposed rather than in the sheltered location available nearby. We apologize for the inconvenience caused and appreciate you taking the time to share your experience. Your feedback will be shared with the relevant teams.