I ordered 2 of the same product (anti-heat blinds). I received one correct product and one completely different product, for a different sized window. With a lead time of many weeks, this has been a huge inconvenience for keeping my house and family cool during this hot summer. I now have no idea when the replacement blind will arrive. Customer Service was very helpful. however such a glaring error is inexcusable.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We sincerely apologise for the error with your order and understand how frustrating and inconvenient this must have been, particularly given the long lead time and the hot weather. We’re pleased to hear that our Customer Service team was able to assist, and we have arranged for the correct replacement blind to be sent. The expected delivery date is currently showing as 07/09/2026. We appreciate your patience and understanding while we put this right, and apologise again for the inconvenience caused.