No notification of delivery date. Just turned up on a day I was out of town.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that you did not receive any notification or advance notice of your delivery date.
We understand how inconvenient it can be when an order arrives unexpectedly, particularly if you are away from home at the time. Clear delivery communications and tracking updates are an important part of the customer experience, and we appreciate you bringing this issue to our attention.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that you did not receive any notification or advance notice of your delivery date. We understand how inconvenient it can be when an order arrives unexpectedly, particularly if you are away from home at the time. Clear delivery communications and tracking updates are an important part of the customer experience, and we appreciate you bringing this issue to our attention.