Good quality product, fantastic packaging, bespoke to old windows,
easy to install.
Surprisingly disappointing personalised delivery arrangements
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the quality of the product, found it easy to install and that it was a suitable fit for your existing windows.
We're sorry to learn that the delivery experience did not meet your expectations. Your comments have been shared with the relevant team for review as we continue to work on improving our delivery processes and customer communications.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the quality of the product, found it easy to install and that it was a suitable fit for your existing windows. We're sorry to learn that the delivery experience did not meet your expectations. Your comments have been shared with the relevant team for review as we continue to work on improving our delivery processes and customer communications.