Have installed 4 new Velux windows and blinds, received the gateway direct from Velux online and cannot get it to automatically operate the windows and blinds. No instructions. No help online. Poor effort Velux.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that you have experienced difficulties setting up your gateway.
We would encourage you to contact our customer service team. They will be happy to provide guidance and help resolve any issues you are experiencing with your gateway and its operation.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that you have experienced difficulties setting up your gateway. We would encourage you to contact our customer service team. They will be happy to provide guidance and help resolve any issues you are experiencing with your gateway and its operation.