No problem with ordering,fairly easy. Delivery time was drawn out had to wait nearly ,2 weeks. Item tracking was of no use, happened to be at home luckily, had no warning of delivery. Item good quality and easy fit.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you found the ordering process straightforward and that you are happy with the quality of the product and how easy it was to fit.
We are sorry that the delivery experience did not meet your expectations. We understand how frustrating it can be to wait nearly two weeks for an order and then receive little useful tracking information or advance notice of delivery.
Thank you for taking the time to share your experience. Your feedback regarding delivery and tracking will be shared with the relevant teams.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you found the ordering process straightforward and that you are happy with the quality of the product and how easy it was to fit. We are sorry that the delivery experience did not meet your expectations. We understand how frustrating it can be to wait nearly two weeks for an order and then receive little useful tracking information or advance notice of delivery. Thank you for taking the time to share your experience. Your feedback regarding delivery and tracking will be shared with the relevant teams.