For a company like VELUX not to be able to deliver within 48 hours in this day and age is very poor.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that the delivery timeframe did not meet your expectations.
We understand that, in today's environment, customers often expect very fast delivery, and we appreciate your disappointment with the time taken for your order to arrive. While some of our products are made to order, we recognize the importance of setting clear expectations and providing a delivery experience that meets our customers' needs.
Thank you for taking the time to share your comments. Your feedback will be shared with the relevant teams as we continue to review and improve our services.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that the delivery timeframe did not meet your expectations. We understand that, in today's environment, customers often expect very fast delivery, and we appreciate your disappointment with the time taken for your order to arrive. While some of our products are made to order, we recognize the importance of setting clear expectations and providing a delivery experience that meets our customers' needs. Thank you for taking the time to share your comments. Your feedback will be shared with the relevant teams as we continue to review and improve our services.