It is too early to know the quality of the products. But the fitting instructions in both cases are dreadful
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand that it may be too early to fully assess the product itself, but we're sorry to hear that you found the fitting instructions difficult to follow.
Clear and easy-to-understand installation guidance is an important part of the customer experience, and we appreciate you bringing this to our attention. Your comments will be shared with the relevant teams as we continue to review and improve our instructions.
If you require any assistance with the installation, please don't hesitate to contact our customer service team, who will be happy to help.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand that it may be too early to fully assess the product itself, but we're sorry to hear that you found the fitting instructions difficult to follow. Clear and easy-to-understand installation guidance is an important part of the customer experience, and we appreciate you bringing this to our attention. Your comments will be shared with the relevant teams as we continue to review and improve our instructions. If you require any assistance with the installation, please don't hesitate to contact our customer service team, who will be happy to help.