Item never arrived. I’ve emailed Velux and after 3 days, I’m still waiting to hear back from someone.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your order had not arrived and that you experienced a delay in receiving a response to your email.
Having reviewed your case, we can see that our team has since been in contact with you and that your order was successfully located.
We appreciate your patience while the matter was investigated and resolved.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your order had not arrived and that you experienced a delay in receiving a response to your email. Having reviewed your case, we can see that our team has since been in contact with you and that your order was successfully located. We appreciate your patience while the matter was investigated and resolved.