Still waiting for order to be delivered. Your request for me to complete this survey was a little premature.
You have had my payment for a week, I have had nothing in return.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order had not yet arrived at the time you received this survey, and we understand why this was frustrating.
Having reviewed your order, we can see that it is currently with the carrier. The original estimated delivery date was 02/09/2026, and the latest tracking information shows that the parcel is out for delivery today.
We also appreciate your comments regarding the timing of the survey. These surveys are sent automatically following customer interactions, but we understand that receiving one before your order has been delivered may not have felt appropriate. Your feedback has been noted and will be shared with the relevant team.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order had not yet arrived at the time you received this survey, and we understand why this was frustrating. Having reviewed your order, we can see that it is currently with the carrier. The original estimated delivery date was 02/09/2026, and the latest tracking information shows that the parcel is out for delivery today. We also appreciate your comments regarding the timing of the survey. These surveys are sent automatically following customer interactions, but we understand that receiving one before your order has been delivered may not have felt appropriate. Your feedback has been noted and will be shared with the relevant team.