My blind still hasn’t been delivered. EVRI are really letting you down and you need a different courier.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the delay and understand your frustration regarding the delivery experience. Since your review was posted, our customer services team has been in contact with you, arranged a replacement order, and we can confirm that it has now been successfully delivered. We appreciate your patience and apologize for any inconvenience caused.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the delay and understand your frustration regarding the delivery experience. Since your review was posted, our customer services team has been in contact with you, arranged a replacement order, and we can confirm that it has now been successfully delivered. We appreciate your patience and apologize for any inconvenience caused.