Thank you for your feedback. We're sorry that your order took longer to arrive than expected. Our customer services team has reviewed your case and can confirm that, since your review was posted, your order has been successfully delivered. We apologize for the delay and appreciate your patience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry that your order took longer to arrive than expected. Our customer services team has reviewed your case and can confirm that, since your review was posted, your order has been successfully delivered. We apologize for the delay and appreciate your patience.