I wanted to replace the air filters on 5 (pre-2014) windows around our home. The website was hard to navigate: I found the relevant maintenance kit, but there was no information on how long the air filter replacement roll was, so I had no idea whether one box would suffice - it turns out, having ordered one, that I now need to order a further 2 kits. The kit also contains items I did need; there seems to be no way to order the air filter only. So I feel I am paying over the odds for 3 maintenance kits and I will have to bin most of the contents. Plus, the link from the accessories page to the order page is not working. Overall, a terrible customer experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you found it difficult to locate the correct maintenance products and that the information provided on our website did not help you determine how much air filter material you would need for your windows. We also understand your frustration at having to purchase additional maintenance kits when only the air filter replacement was required, as well as your concerns about unnecessary waste. Your comments regarding the product information, purchasing options, and the non-functioning website link are appreciated. We apologise that your experience did not meet expectations and thank you for taking the time to share such detailed feedback.