One item seems to have been returned to you by courier (possibly damaged in transit?). After two emails to your customer services and waiting a week - I’m still waiting for a replacement item, or even a reply to the emails! Very poor service
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the delay in resolving this issue.
Having reviewed your case, we can confirm that our customer service team has now been in touch, apologised for the delay, and arranged for a replacement item to be sent.
We sincerely apologise for the inconvenience caused and appreciate your patience while we worked to resolve the matter.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the delay in resolving this issue. Having reviewed your case, we can confirm that our customer service team has now been in touch, apologised for the delay, and arranged for a replacement item to be sent. We sincerely apologise for the inconvenience caused and appreciate your patience while we worked to resolve the matter.