Installation information needs more clarity. Larger and more detailed pictures are necessary. Relying on third party Youtube videos shouldn't be necessary. Why aren't you selling part ZZZ 267 directly?
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the installation instructions did not meet your expectations. We understand how frustrating it can be when the guidance provided isn't clear enough, and we appreciate your suggestion for larger, more detailed illustrations to make the installation process easier.
We also recognise your concerns about having to rely on third-party videos for support and will share your comments with the relevant teams as we continuously look for ways to improve our customer experience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the installation instructions did not meet your expectations. We understand how frustrating it can be when the guidance provided isn't clear enough, and we appreciate your suggestion for larger, more detailed illustrations to make the installation process easier. We also recognise your concerns about having to rely on third-party videos for support and will share your comments with the relevant teams as we continuously look for ways to improve our customer experience.