We’re sorry to hear that your order has not arrived as expected. We have arranged a replacement order for you and have contacted you by email to confirm that this is expected to arrive by Friday.
We apologies for the delay and inconvenience caused, and appreciate your patience and understanding while we work to resolve this for you.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
We’re sorry to hear that your order has not arrived as expected. We have arranged a replacement order for you and have contacted you by email to confirm that this is expected to arrive by Friday. We apologies for the delay and inconvenience caused, and appreciate your patience and understanding while we work to resolve this for you.