Poor control when ordering replacement window with an external provider
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you experienced difficulties when ordering a replacement window through an external provider. We understand how frustrating it can be when the process does not go as smoothly as expected.
Thank you for taking the time to share your experience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you experienced difficulties when ordering a replacement window through an external provider. We understand how frustrating it can be when the process does not go as smoothly as expected. Thank you for taking the time to share your experience.