Product arrive on Friday & during the installation process it appeared to be faulty. Tried to ring customer service but the office closes at 12 o’clock on Fridays - that’s rubbish! And just my luck that it’s the Friday before a bank holiday so I’m not expecting a reply to my subsequent email any time soon
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your blind appeared to be faulty during installation and that you were unable to reach our customer service team when you needed assistance. Following the bank holiday, our customer service team will review and respond to your enquiry as quickly as possible. We sincerely appreciate your patience and understanding.