Blind arrived in box torn and bent, and the blind itself was bent and twisted out of shape and had to be discarded. Now another month wait for a replacement.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that your blind arrived damaged. We understand how frustrating it is to have to wait for a replacement after already experiencing a delivery issue. We sincerely apologize for the inconvenience and appreciate your patience while the replacement is being arranged.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that your blind arrived damaged. We understand how frustrating it is to have to wait for a replacement after already experiencing a delivery issue. We sincerely apologize for the inconvenience and appreciate your patience while the replacement is being arranged.