Thank you for your feedback. We're very sorry to hear that your blind samples have not arrived. A member of our customer services team has reached out to you to assist and investigate this further. We apologize for the inconvenience caused and appreciate your patience while we work to resolve the issue.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that your blind samples have not arrived. A member of our customer services team has reached out to you to assist and investigate this further. We apologize for the inconvenience caused and appreciate your patience while we work to resolve the issue.