Order placed, no tracking delivery date sent just turned up a few weeks later. No expected delivery date or any correspondence.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you did not receive delivery updates or an expected delivery date for your order. We understand how important clear communication is throughout the delivery process and apologize for any frustration caused. Your comments are appreciated and will help us improve our customer experience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you did not receive delivery updates or an expected delivery date for your order. We understand how important clear communication is throughout the delivery process and apologize for any frustration caused. Your comments are appreciated and will help us improve our customer experience.